Ethics in professional accountancy are of utmost importance. Now as the business and financial world is adopting international accounting and auditing standards, it is becoming […]
How Is Critical Thinking Useful To Customer Service?
Critical thinking should be made a pre-requisite for hiring of new customer service staff. Customer service today is no longer just about being able to […]
What Are Stock Investment Companies?
Stock Investment companies, also known as listed investment companies (LICs) are slightly different than investment forms or brokerage firms. Brokerage and investment firms are online […]
Types of Innovation
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation. There are other useful […]
Hong Kong Investment Visas – One-Man Businesses Can Receive Approval
We have recently had a couple of interesting Hong Kong investment visa ‘wins’ which fly in the face of the commonly parlayed mantra that ‘one […]
Importance of Ethics in Public Speaking
It is a known fact that the goal of public speaking is to gain a desired response from listeners but not at any cost, but […]
Online News – Pros and Cons
The newspapers were hardly getting used to the news being telecast on the television, when all of a sudden the advent of the internet brought […]
Lean Six Sigma in Field Service Organizations – Identifying and Eliminating Waste
You have no doubt read various examples where Lean Six Sigma was used to identify and eliminate waste in both manufacturing facilities and service companies […]
Customer Service – The Importance of Quality Service
A business’ main purpose is to create a customer because it is basically the consumer who essentially determines what a business is. Although it is […]
Uninsured American Children
There are currently 9 million uninsured children in the US. Census data shows that 70% of those children live in a home where at least […]
Digital Trends and Technologies Transforming CX in Banking and Finance
The taste of this new class of customers clashes with the traditional mode of service that dominates the finance sector. They grew up in a […]
Choosing The Right Insurance Agent
Personality of the Insurance Agent Have conversations with prospective agents. Explain your situation and ask for a quote. Simply asking does not mean you have […]