4 Tips To Surpass Your Competitor’s Customer Service


1. Think about the factor that makes your offer unique.

Study the competition. Compare your customer service with what is offered by your customers. What can you give to your clients that is better than your competitor’s offering? There have to be some features of your service that you can endorse as “unique”.

At times, offering the service to your customers that stands out requires the expanding of your operations and at times it requires revamping.

If you offer a service that requires giving estimates of the work to be completed in advance, and in the past you have just provided estimates to potential clientele verbally, you could emphasize that you offer an estimate in written and follow your written estimate.

Now that you have listed down all possible service ideas that might be used to surpass the service offered by your customers, it is time to consider applying outstanding customer service.

2. Study the listed plans and look at their achievability.

Can you actually assure that you will follow your written estimate at all times or offer a quicker turnaround time as compared to your competitors? If you are not confident or think that you can not do it, eliminate it from your list.

3. Select one or two of your exceptional service ideas and put them into practice.

By putting your customer service ideas into practice also implies that you need to let people be on familiar terms with that you are doing it. Mark this feature of your customer service in all the advertisements you run, together with your yellow pages inventory. Place it on your business cards as well as in your email signature. Make it a component of your greeting lingo after you answer the phone.

You have to make your service a major aspect of every advertisement as well, so people repeatedly relate it with your product or service.

4) Continue to be positive and keep collecting service plans.

Pay attention to your clientele and note what type of unique service they would like to have. You can do this properly, through forming a customer satisfaction response form that you include with each deal or placement on your website, or unofficially, by inquiring them regarding customer service ideas when they are in your supermarket or place of work. Outstanding service provided to the customers is service that is quick to respond to clientele’s requirements.

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