Category: Business News

When I was Vice President of Sales for a New York based computer services company, I walked by one of my salesperson’s desk when the […]

Your customers / clients are the most valuable asset for your business. Just think a minute, where would you be without them? Your business expertise […]

As far as the best business to start in the year 2010, foreclosure cleanup has to be among the top entrepreneurial opportunities, for a few […]

I’m infinitely interested in certain things and completely disinterested in others, which includes anything mechanical; you’ll find little middle ground with me. When I put […]

The call time report is an often misunderstood customer service call center report. Too many customer service managers place too much emphasis on reports focusing […]

Today, most of the businesses, be it an eCommerce website, or a bank, a school or a cab service provider, everyone needs a mobile app […]

Ever wonder why so many customer service strategies are either short-lived or fail before they even get started? I mean think about it: how many […]

Sales professional o Why should I give compliments? There’s no sense in it! o Is the store the right place for compliments? o I don’t […]

Management expert Ken Blanchard put it best when he said, “In the past a leader was a boss. Today’s leaders must be partners with their […]

There was a time when frequent flyer miles, loyalty award systems and credit card points were virtually unknown to businesses and consumers alike. CRM history […]

Excellent customer service is a fundamental aspect of the daily operations of any company that wants to grow. Today, dissatisfied customers can use social media […]

Consumers value certain things and timeliness is one of them. When people purchase something online or over the telephone they expect to receive the item […]