Category: Business News

The Business Process Outsourcing (BPO) industry is booming despite the negative threats caused by the global economic meltdown. Because of this, the demands for inbound […]

“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.” Those are the words I heard as a kid on my first trip to […]

Today’s savvy customers not only want excellent service, they often expect it. Customer service was the main quality focus of growth and improvement for companies […]

Did you know that approximately 14 percent of your customers will not return to your business because of food quality and 68 percent because of […]

In case you have missed it, Twitter is a revolutionary micro blogging and social networking platform that is fast gaining popularity around the globe. At […]

A customer service failure, simply defined, is customer service performance that fails to meet an individual’s expectations. Typically, when a service failure occurs, a customer […]

It’s May, officially “Small Business Month” for 2014. The month kicks off with some good news: ADP reported that small businesses added 82,000 jobs in […]

The American Express Global Customer Service Barometer stated that 70% of Americans are willing to spend an average of 13% more with companies they believe […]

1. Think about the factor that makes your offer unique. Study the competition. Compare your customer service with what is offered by your customers. What […]

Critical thinking should be made a pre-requisite for hiring of new customer service staff. Customer service today is no longer just about being able to […]

You have no doubt read various examples where Lean Six Sigma was used to identify and eliminate waste in both manufacturing facilities and service companies […]

A business’ main purpose is to create a customer because it is basically the consumer who essentially determines what a business is. Although it is […]