Category: Business News

The No List Virus is spreading rapidly at retail store check out counters across the country. Common responses to customer questions by store clerks are […]

Customer Relationship Management (CRM) is one of those magnificent concepts that swept the business world in the 1990’s with the promise of forever changing the […]

I was recently in Ghana, visiting my parents for the holidays. We took a trip to Kumasi, which holds West Africa’s largest market and had […]

Sirius Satellite Radio and XM Satellite Radio, now known to the world as Sirius XM Radio, subscribers can keep up with all the latest news […]

For any company trying to survive in the corporate world today, it always comes down to the bottom line when speaking of success or failure. […]

What is good or proper customer service? Today, everyone is selling something on the Internet. Yes, basically each and everyone of us have some kind […]

IT is not about the words Customer Service Communication Skills are the most powerful skills we may have in business. Whether we communicate silently, which […]

About a few decades ago, customer conversations were restricted to a few touch-points, such as face to face, postal mail and telephone services. Nowadays, contact […]

What a play on words! It may first appear that way, but I assure you, in the real world, it is an absolutely true statement […]

I live in a multi-lingual and multi-cultural environment where various racial groups who together can converse in more than 50 different types of languages co-exist […]

A business striving to carve its niche in the Internet domain has to go for many strategies. Creating a good and well phrased press release […]

Finding Solutions that otherwise puzzle organizations Organizations believe that they provide exactly what customers desire. Ask any firm and the Paretto Principle prevails. 80 percent […]